Shipping policy

Shipping Policy

Website: new.myhomesrl.com  |  Last updated: December 15, 2025
Summary: This policy explains where we ship, how long it takes, shipping costs, tracking, customs/taxes, address changes, and what happens if a package is delayed, lost, or returned.

(1) Shipping Destinations

new.myhomesrl.com is an international apparel e-commerce store. We ship to many countries and regions worldwide. Availability may vary due to carrier restrictions, local regulations, remote-area limitations, sanctions, or safety events.

If your country/region is not available at checkout, it means we currently cannot ship to that destination. Please contact us and we will try to help.

(2) Processing Time (Order Handling)

Processing time is the time it takes to prepare your order before it ships (verification, quality check, packing, and handoff to the carrier).

  • Standard processing: 1-3 business days after payment confirmation.
  • Peak season / promotions: Processing may take 3-7 business days.
  • Pre-orders / made-to-order items: The product page will show the estimated lead time.

Business days exclude weekends and public holidays in the origin country/region and carrier operating calendars.

(3) Estimated Delivery Times

Delivery time starts once your package is handed to the carrier and a tracking number is issued. Timeframes below are estimates and not guarantees.

Shipping Method Estimated Transit Time Notes
Standard International 7-20 business days Most cost-effective; may take longer for remote areas or during peak seasons.
Expedited 5-12 business days Faster routes and priority handling where available.
Express 3-8 business days Fastest option; may require signature depending on destination and value.

Final delivery can be affected by customs clearance, local courier schedules, weather, peak demand, strikes, or incomplete address information.

(4) Shipping Costs

Shipping fees are calculated at checkout based on destination, selected shipping method, package weight/volume, and promotional rules.

  • Free shipping promotions: If offered, eligibility and minimum spend will be shown at checkout.
  • Remote area surcharge: Some carriers charge extra for remote locations. We will display this when possible; otherwise we may contact you for confirmation.

(5) Tracking Information

Once shipped, you will receive an email with tracking details. Tracking may take 24-72 hours to update after label creation.

  • Where to track: Use the tracking link in your shipping confirmation email or your account order page (if you created an account).
  • Partial shipments: If your order contains multiple items, we may ship in separate packages with different tracking numbers.

(6) Customs, Duties, and Taxes (International Orders)

International shipments may be subject to import duties, taxes (VAT/GST), customs fees, brokerage, and/or additional charges imposed by your country/region. These fees are generally not included in the item price or shipping fee unless clearly stated at checkout.

  • Customer responsibility: You are responsible for paying all applicable import fees required for delivery.
  • Customs documentation: We may declare the contents, value, and category as required by law and carrier rules.
  • Refused/abandoned packages: If you refuse to pay customs fees and the package is returned or abandoned, refunds may be reduced by shipping/return costs and any fees we incur.

(7) Address Accuracy & Changes

7.1 Provide a complete and accurate address

Please ensure your shipping address, postal code, city, state/province, and phone number are correct. We are not responsible for delivery issues caused by incomplete or incorrect addresses.

7.2 Requesting an address change

If you need to change the shipping address, contact us immediately. We can only update the address before the order ships. Once shipped, rerouting may be limited or impossible and may incur additional charges.

(8) Undeliverable Packages, Returned to Sender, and Failed Delivery Attempts

A package may be returned due to:

  • Incorrect/incomplete address
  • Unpaid customs fees or refusal to accept delivery
  • Multiple failed delivery attempts
  • Carrier limitations or local delivery restrictions

If a package is returned to us, we will contact you to confirm reshipment or refund options. Reshipment fees may apply. Refunds, if approved, may be reduced by shipping costs, return-to-sender fees, and handling charges.

(9) Delays, Lost Packages, and Damage

9.1 Delays

If your tracking shows no movement for an extended period, please contact us. We will work with the carrier to investigate.

9.2 Lost packages

If a package is confirmed lost by the carrier, we may offer a replacement or refund depending on stock availability and investigation results.

9.3 Damaged items

If your order arrives damaged, please contact us within 7 days of delivery with photos of: (1) the outer packaging, (2) the shipping label, and (3) the damaged item(s). We will help resolve the issue.

(10) Order Cancellation

Orders may be cancelled before shipment. Once shipped, an order cannot be cancelled; you may be able to request a return after delivery (see our Return Policy).

(11) Contact Us

If you have any questions about shipping, please contact: